When vacating a rented property, having the carpets professionally cleaned is a common requirement, especially in furnished lets. But what happens if, after you’ve completed the cleaning, the landlord is not satisfied with the results? Understanding your rights and responsibilities as a tenant can help you avoid disputes and protect your deposit.
Landlords Expect a Reasonable Standard
Most landlords don’t expect brand-new carpets, but they do expect them to be returned in the condition they were at the start of the tenancy, minus fair wear and tear. If your tenancy agreement specifies professional carpet cleaning, providing a receipt from a reputable company usually meets this requirement.
If the landlord is unhappy, they must provide valid reasons, such as:
- Visible stains or lingering odours
- A failure to meet inventory condition
- Lack of proof that professional cleaning was carried out
What Should Tenants Do?
If a landlord raises concerns after cleaning has been done, here’s what tenants should do:
- Request written feedback outlining what areas they believe are not up to standard.
- Share the cleaning receipt or invoice to show the work was completed professionally.
- Contact the cleaning company — many, like Mayer Cleaning, offer satisfaction guarantees or free re-cleans if the landlord isn’t happy.
Taking these steps shows that you’ve acted responsibly and can often resolve the issue without further complications.
Mayer Cleaning Offers Re-Cleans and Reliable Results
At Mayer Cleaning, we stand by the quality of our work. If you’re a tenant preparing to move out, our end-of-tenancy carpet cleaning service ensures your carpets are thoroughly cleaned — and if your landlord still isn’t satisfied, we’re happy to return and re-clean the affected areas at no extra cost (within a reasonable time).
We also provide invoicing and documentation, which can be presented to landlords or agents as proof of service.
Trusted by Tenants Across Surrey and Beyond
We’ve helped hundreds of renters get their deposits back without hassle. If you’re local, view our carpet cleaning services in Aldershot and nearby areas to get started with a quote today.
In Summary:
If your landlord is not satisfied after carpet cleaning, remain calm, communicate clearly, and show proof of professional service. Working with a company like Mayer Cleaning that offers guarantees can help protect your deposit and give you peace of mind during your move.
