When booking a professional end of tenancy clean, it’s natural to want reassurance that the job will be done to a high standard—especially when your deposit is on the line. That’s why many reputable cleaning companies now offer a satisfaction guarantee or free re-clean policy as part of their service.
What Is a Satisfaction Guarantee?
A satisfaction guarantee means the cleaning company promises to meet a certain standard of cleanliness. If the property does not pass the letting agent or landlord’s inspection due to cleaning-related issues, the company will often return to rectify the problem at no extra charge.
This ensures peace of mind for tenants who may otherwise worry about deductions from their deposit for missed or insufficient cleaning.
When Does a Free Re-clean Apply?
Free re-cleans usually come with conditions:
- The inspection must be completed within a set timeframe (e.g., 24–72 hours after the clean).
- The property must remain vacant and not be reoccupied before the inspection.
- Specific issues must be raised in writing, often with supporting photos.
It’s important to confirm these details in your chosen company’s terms before booking.
Choosing a Trustworthy Cleaning Company
Not all providers offer a satisfaction guarantee, so it’s worth choosing one that does. At Mayer Cleaning, we are committed to providing high-quality end of tenancy cleaning and back our work with a re-clean promise to help tenants move out stress-free.
